Allegiant Air App | Lack of Labels on Dates Hault Accessibility

Felicia Van Every Article, Video

In this A11y App Review, our focus centers on how screen readers interpret calendars (graphical interfaces, in general) and underscores the significance of clear labels for ensuring usability among individuals who rely on screen readers. The Challenge: While trying to book a flight on the Allegiant app, our user encounters unlabeled dates without context, making it impossible for her to …

Amazon Ads Break Accessibility

Felicia Van Every Article, Video

In today’s digital age, where e-commerce dominates, accessibility isn’t just ethically but financially imperative. According to Nucleus Research’s 2019 Report, The Internet Is Unavailable, “two-thirds of e-commerce transactions are abandoned by people who are blind because of lack of accessibility.” They further state that this could add up to roughly losing “$6.9 billion a year to competitors whose sites are …

Empathy in A11Y Design

Felicia Van Every Article, Video

Step into the realm of mobile app accessibility with our A11Y superheroes. We’ll be regularly releasing a new video dedicated to shedding light on the unique challenges faced by individuals who are blind and who rely on screen readers. This journey will uncover how organizations can improve user experience by adopting accessibility best practices. By immersing your team in their …

Chart of data with enrollment numbers from a 2013 healthcare.gov study

State Health Insurance Enrollment: Small Changes, Big Impact

Felicia Van Every Article

Unlocking Success: Implement these five strategic tweaks to improve the user experience for your state exchange. In 2013, when state marketplaces first opened, we watched as nearly 80% of users encountered difficulties entering their income information, resulting in inaccurate eligibility determinations. Over the past decade, we’ve closely observed users navigating the state health insurance enrollment process. During this period, several …

Three circles — Voice UX, Accessibility, and Health Tech — merge together to have Inclusive Co-Creation in the middle.

Closing the Disability Gap: Inclusive Co-Creation and Ideation

Oliver Lindberg Article

When Kelly Goto first met Colin Wong in 2016, he showed her two high-profile apps that had recently launched that he couldn’t use: Snapchat and Medium. They weren’t accessible, which meant that he—along with anyone else in the blind community—couldn’t send snaps or consume articles on Medium past the first few paragraphs. It struck Goto that products needed to be …

Voice UX: Are We Ready? A Primer on Conversation Design Frameworks

Felicia Van Every Article

Reading Time: Seven Minutes Conversation design is a growing discipline that stems from voice experiences used in everyday life. Much of the population is already using IoT devices like smart speakers. In addition to keeping a running grocery list, receiving up-to-the minute weather reports, and getting package deliveries notifications, we are now seeing voice assistant technology designed around the classic …

A UX Designer’s Guide to Flavorful Alt Text

Serena Howeth Article

Reading Time: Six Minutes Alternative Text (alt text) is the HTML tag that provides descriptions of images on screens. That’s the basic definition, but it’s also a crucial element impacting the digital experience for people using screen readers and other types of assistive technology. When considered from this perspective, it’s a key component of UX Design and deserves as much …

What The Book “Web Redesign” Meant To Me

Sean Yo Article

Three Key Lessons I Learned On How To Be Awesome In Tech I’m now what some would call a veteran in software product management. I’ve held many titles from coach and professor to advisor and product strategist. Throughout my career, one book stands out of the many technical publications I’ve read, as one of the most important and influential: Kelly …

Looking Back, Looking Forward

Kelly Goto Article

A Conversation with Jeffrey Zeldman. Containment life, accessibility and bringing the [web standards] band back together. In honor of the 20th anniversary of our book, Web Redesign 2.0, I took the opportunity to catch up with some of the original industry leaders who contributed expert topics. Jeffrey Zeldman, a good friend and luminary, was the first person I wanted to …

How To Right Size The Scope For Your Next UX Research Project

Felicia Van Every Article

Before embarking on any journey, having a good map means you’re most likely to reach your destination. It’s the same for a research project. By preparing a solid plan, you are more likely to achieve the desired outcomes and you can more accurately predict the time and cost to get there. The following article provides some tips on choosing the …