In this month’s A11y App Review, we’re discussing the nuances of the auto-complete suggestion feature in search boxes—a feature many of us have come to appreciate. Auto-complete provides suggestions based on the characters entered, helping us be more efficient when searching. The Challenge: A screen reader user attempting to search for a job on the LinkedIn app encounters an issue …
Mind Your Code: The Crucial Impact Of How Elements Are Ordered
The order in which assistive technology reads information is crucial for users to navigate content effectively. In the following A11y App Review example, we’ll explore a situation where a blind user must depend on memory and context from other elements to discern what they are adjusting while booking a hotel room with Hyatt. The Challenge: Consider a scenario where a …
Accessibility Mystery: The Case Of The Missing Jump Nav
Often overlooked by sighted users, the convenience of a jump nav or sticky nav while browsing extensive food menus could mean the difference between being hungry and hangry. However, for blind users, cycling through each menu item to reach their desired food category can be frustrating, potentially driving them to switch to a more efficient app for a seamless experience. …
Accessibility Hurdles: Where Scheduling Takes More Than a Minute
This A11y App Review examines a previous version of the CVS app and its scheduling feature. It shows how improper widget labeling can confuse users and obscure essential information. Please note that CVS has redesigned its app interface as of this writing, but we still believe the lessons shown in the video are valuable to share. The Challenge: Upon selecting …
Hear the Darkness: Experiencing a Solar Eclipse Without Sight
On April 8, 2024, a total solar eclipse swept across North America. This rare event occurs when the moon passes between the Earth and the sun, casting a shadow on our planet and temporarily obscuring the sun’s light. For many, this is a special event to witness firsthand. However, for those who are blind or have low vision, experiencing the …
CVS App Renders Shopping Virtually Impossible
Next up in our A11y App Review, we delve into a pervasive accessibility concern seen in numerous apps—the lack of labels. This case illustrates how companies may miss valuable sales opportunities by inadvertently excluding users who depend on screen readers. The Challenge: While navigating the CVS app to search for a product, our visually impaired user encounters a lack of …
Allegiant Air App | Lack of Labels on Dates Hault Accessibility
In this A11y App Review, our focus centers on how screen readers interpret calendars (graphical interfaces, in general) and underscores the significance of clear labels for ensuring usability among individuals who rely on screen readers. The Challenge: While trying to book a flight on the Allegiant app, our user encounters unlabeled dates without context, making it impossible for her to …
Amazon Ads Break Accessibility
In today’s digital age, where e-commerce dominates, accessibility isn’t just ethically but financially imperative. According to Nucleus Research’s 2019 Report, The Internet Is Unavailable, “two-thirds of e-commerce transactions are abandoned by people who are blind because of lack of accessibility.” They further state that this could add up to roughly losing “$6.9 billion a year to competitors whose sites are …
Empathy in A11Y Design
Step into the realm of mobile app accessibility with our A11Y superheroes. We’ll be regularly releasing a new video dedicated to shedding light on the unique challenges faced by individuals who are blind and who rely on screen readers. This journey will uncover how organizations can improve user experience by adopting accessibility best practices. By immersing your team in their …
State Health Insurance Enrollment: Small Changes, Big Impact
Unlocking Success: Implement these five strategic tweaks to improve the user experience for your state exchange. In 2013, when state marketplaces first opened, we watched as nearly 80% of users encountered difficulties entering their income information, resulting in inaccurate eligibility determinations. Over the past decade, we’ve closely observed users navigating the state health insurance enrollment process. During this period, several …