From Hype to Hands‑On Reality Last year, our team decided to move past the hype and actually work inside the world of vibe coding. Vibe coding, a term coined earlier this year to describe chat-based, AI-driven tools that generate deployable applications from natural language prompts, was everywhere. The promise was simple and seductive: go from idea to working app in …
The Evolution of Accessible Voting
A Conversation with Curtis Chong. In July 2024, I had the opportunity to interview Curtis Chong, a dedicated advocate for accessibility and voting rights, alongside Colin Wong from gotomedia, via Zoom. Our conversation focused on the strides made in accessibility across the U.S. and the challenges that remain. Thanks to Curtis’ lobbying and advocacy, he has contributed to the improvement …
Looking Back, Looking Forward
A Conversation with Jeffrey Zeldman. Containment life, accessibility and bringing the [web standards] band back together. In honor of the 20th anniversary of our book, Web Redesign 2.0, I took the opportunity to catch up with some of the original industry leaders who contributed expert topics. Jeffrey Zeldman, a good friend and luminary, was the first person I wanted to …
5 Reasons Remote Testing Is Better Right Now
With the news of COVID-19 outbreaks continuing to spread, several clients have shifted their travel or cancelled their upcoming in-person UX research. In response to question of “what should we do?” I’ve emphasized the value of remote UX research. Here are the reasons why: 1. Remote UX research is an effective and representative way to conduct research. Over 80% of …
The Era of Adaptive Experiences: Rethinking Universal and Inclusive Design
If you’ve ever spent a day on crutches, helped a friend manage a wheelchair, or helped an aging and hearing-impaired parent conduct a phone conversation, you’ll appreciate the beauty of universal and inclusive design. And perhaps you’ll understand when we say that these challenges, too, represent a kind of diversity. When most people think of diapers, they think of the …
X Marks the Spot in Experience Design Thinking: UX vs CX vs Service Design
I have a confession. Although my world is a UX-centric one, I added ‘service design’ to the meta tag of my website and have been using terms like ‘service blueprint’ and ‘swimlanes’ in meetings. I watched as a LinkedIn group changed its title three times from UX to UX / CX / product / strategy and the web site recently …
Introduction to Rapid UX Research
User experience or ‘UX’ has finally hit mainstream for companies of all types and sizes. It’s the new corporate buzzword these days. There is a scrappy, almost desperate attempt by companies who’ve previously allowed these “just ok” experiences to survive who are finally being forced to put strategic focus (along with budgets and resources) to make focus on the entire …







